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PURCHASE RETURNS
Etienne wishes to ensure complete satisfaction to their customers also by offering the opportunity to return one or more ordered items and receive a refund equal to the price of the returned items. The return of the goods are at the expense and under the responsibility of the Customer that will need to act within 14 days after delivery date and then only if the goods meet all the “conditions of return” listed below
CONDITIONS OF THE RETURN
A) - All items for sale on the site Etienne are delivered with an authenticity card attached to the clothing using a disposable safety seal bearing Etienne logo. The clothing must be tried for size without removing this card and without damaging the seal. Returns will be accepted only with the safety seal perfectly intact, which may be a plastic seal on wire or in the case of some shoes, a label placed on the sole. We will in no case accept returns with the safety seal chipped, broken, disconnected, removed or tampered with.
B) - The Items that have any sign of use or wear will not be accepted and will be returned to the client.
C) – The items needs to be returned under the same conditions in which they were shipped to the customer and must be wrapped and packed properly.
D) - All the other labels of the item, both in tissue or pending, must never be removed from the article.
E) - The goods to be returned must be handed over only to Ups Express Courier within 14 days from the date of delivery
F) - The customer who wishes to undertake size, colour or item change, must perform “The Return Procedure”, see below,and make a new order on the site Etienne
G) - Etienne will not accept returns for underwear items
In case of failed return, the customer will have to comply with the conditions listed above, Etienne reserves the right not to accept the goods delivered and returned to the client at the expense of the latter.
RETURN PROCEDURE
In order to return a received item please follow carefully “the return procedure” that we here describe through the following steps:
A). Send a return request within 30 days from the goods receipt. Please include Order Number and Code(s) of the item(s)
B). Send the package back to Etienne srl Via dei Mille, 47 The return shipment of goods is at customers full responsibility. The expedition is at the risk of the Customer: Etienne is not responsible for any loss or damage due to inadequate packaging or delay in delivery. The articles must be returned in the same package in which they were received or same type. Inside the package, the customer will find a label to be placed as a seal to close the outer packaging, to guarantee the customer and Etienne against tampering.
All items will be made subject to inspection by the Etienne staff that will verify compliance with the conditions od return. Etienne reserves the right to assess additional charges if they prove necessary to ensure the resale of the returned items. These amounts will be determined after the evaluation of the condition of the returned items and communicated to the Customer. Return delivery costs will be charged to the client by deduction from the due refund amount
REIMBURSEMENT
If the return procedure was performed properly, in compliance with all mentioned conditions, the Customer will receive an email of acceptance of occurred return. The reimbursement will usually happen by redirecting the amount due to the processed credit card (if the case the order was paid by credit card), PayPal account(if the order was paid with PayPal)or wire transfer in the case of bank transfer
